How to get the best from Techsuite
The world has changed a lot over the past decade. Every day, new inventions come to life and change the way we think and live. We can now do things faster and more efficiently thanks to technology. Techsuite is one such invention; a service marketplace designed to help clients hire qualified and vetted technicians from the comfort of their home or office.
You might be wondering how to get the best from our service marketplace. It is easy. both clients and technicians have a lot to benefit from our Techsuite. We have created this post to help you get the best from the service.
How to Use Techsuite as a Client
As a client, you might require a service or services in your home or office. For example, when your TV breaks down, or you wake up one morning to find your fully stocked refrigerator is not working. Imagine the horror of watching your food go bad because your refrigerator broke down?
Now, how easy is it to get a reliable technician within hours and rest assured that they are going to deliver quality service? Given how precious your property and appliances are, would you leave them in the hands of just anyone? Would you even let anyone into your home or office if you didn’t trust them?
At Techsuite, we believe in solving these problems through ensuring that you get quality and reliable service. That is why we have spent a lot of time and resources creating a site that only lets you hire the best of the best. This starts with all the technicians that sign up with us. They are vetted to ensure that they are qualified and trustworthy.
To register, click the Join Now button and Join the Techsuite Community. You will be provided with a signup form where you will fill in your personal information and agree to our terms and conditions. You will be required to confirm your email address before you can start using the Techsuite service.
Registration is free of charge.
Once you have logged in, you will be taken to the Dashboard where you can access all our features. Here, you can see any new messages from technicians, the latest proposals for the jobs you will post, saved items, total number of ongoing jobs, total number of completed jobs, the total number of cancelled jobs and all the jobs you have posted.
Once you have joined as a client, go to the dashboard and post your job requirement. The Post Job buttons are provided to make it easier for you to post a job.
Posting a Job
Posting a job is easy. Make sure to give as much detail as possible in the provided fields. For example, if you are looking for an electrician, give full particulars of what you need. Make sure to include the make and model of the appliance where possible to make it easy for your technician to help you.
You should also give a budget or an estimate of the amount of money you intend to use.
Once done, your job will go live and can be seen on the site by our Technicians.
A technician will send a proposal if they feel that they can handle the job.
If you agree to a technician’s proposal, you will be required to pay the total amount of money through the website using your Bank card, Airtel money, or M-Pesa. The payment process is easy and safe.
This allows the system to dispatch the technician to your home or office with immediate effect to ensure that you get the service you have paid for. The technician will then perform the job to completion.
Ending the Job
Only end a project after you are satisfied that the technician has done the job well. This will prompt you to rate the technician according to their performance.
Your money is held on an escrow account for a maximum of three days to allow you to raise any complaints or ask for repeat jobs. Our support team will always be ready to help you whenever you need it.
How to use Techsuite as a Technician
There are thousands of technicians offering a wide range of services in the world today. These technicians are crucial to the advancement of our world. As such, we have created a platform that enables you to get jobs from the comfort of your home without even owning a workshop. All you need is a toolbox with the right tools and an internet connection.
We have also made it easier for you to build your careers and interact with other technicians in all fields.
As a technician, the biggest asset you can have is your ability to reach your customers. This is what we are doing at techsuite. We have a collection of customers willing to pay for your services. All you have to do to get to them is to join our marketplace.
The first step for every technician is the registration process. Click the Join Now button and start filling out your information. Unlike your clients who only need to provide their personal information, you will be required to fill a little more.
Register as a technician by providing both your personal information and your education and professional background. To do this, you will need to provide us with your Bio (education and work experience), National ID pictures (front and back), relevant certifications for the services you want to offer, a police clearance certificate and a passport-sized photo.
Once done, accept our terms and conditions and click Start now.
You will be required to verify your email before you can start sending proposals to potential clients.
Once logged in, you will see the dashboard section. This will provide you with every feature you need to accomplish your job, track your progress and monitor your earnings.
To find jobs, click on the link provided. This will take you to the projects page where all jobs are posted by Clients.
You have been provided with filters to make your job search easy. You can search for jobs through Geolocation filters. These are jobs that are closest to you by location. For example, if you are in Nairobi, type Nairobi and view all the jobs available in Nairobi.
You can also find jobs through keywords, categories and skills. Finally, you can use the map provided on the page to find jobs closest to you.
Once you find an interesting job, click on the View Job button where you will see the project details, client budgets and deadlines. You are free to send any proposals you wish as long as you deliver quality work.
An admin will also follow up to ensure every job flows smoothly and both you and the client are satisfied with the service.
The Techsuite payment system is designed to guarantee one important thing.
That no one loses their money.
As a client, every amount you use for your projects will be well spent. As a technician, you will get paid in time, every time. You will not have to go after clients for months.
We have an escrow system that holds the money for up to 3 days after the project is closed to ensure that the client has enough time to go over the job and raise any concerns. In the event there is a problem with the kind of work the technician provided, you will come to an agreement depending on the circumstances.
The admin will decide whether to make a full refund or send the Technician the money.
Additionally, we have a dispute resolution system that ensures both the clients and technicians resolve their issues in time and with as little loss as possible.
The payment system comes into play as soon as the client picks a Technician for a job. They pay the agreed amount to the system through the provided channels. The money will then go to our escrow system.
Currently, all money belonging to technicians will be disbursed through their listed mobile money channels.
Techsuite is not just a service marketplace. We want to be more than just a place clients can get technicians and vice versa. Instead, we are building a community with all the necessary features to ensure that both clients and technicians live better.
Therefore, we will provide resources to help everyone. This includes blog posts with in-depth information on various topics such as DIY projects for clients, how to troubleshoot different problems in different fields, how to use our appliances sustainably, how to calculate power usages for homes, and so much more.
Regardless of your position in our marketplace, we guarantee a friendly and safe space where you can get help, work, make money, build your career and learn new things. Sign up with techsuite today and enjoy the best service marketplace in the world.